Job Description
Job Description When you join Ritchie Bros., you'll be part of a diverse, global team that's focused on delivering great customer experiences. Our culture is centered around people and guided by our core values of Integrity, Unity and Vision.
If you have an entrepreneurial spirit and are passionate about making a difference, we invite you to join our growing team. Whether you're out in the field or back at your office, you'll be helping us achieve our vision of becoming the trusted global marketplace for insights, services and transaction solutions for commercial assets.
We're looking for a
Part-time Customer Service Representative , The work location for this position is
Dunnigan, California , and is considered a
fully on-site role .
No experience required. The Customer Service Representative will answer inquiries and process payments, communicate with buyers regarding purchases, payments, appointments, and picking up equipment post-sale.
Responsibilities In this role you'll: •Process Bidder Payments
•Contact successful bidders to advise payments, appointment booking, and pickup process.
•Track interactions relating to customer requests and proactively reports areas of customer concerns.
•Ensure confidentiality while dealing with bidders and consignors.
•Provide customers with information about upcoming auctions and auxiliary services.
•Ensure that superior customer service is delivered at all times to all customers.
•Provide additional administrative support as needed
Qualifications Here's what you bring: •Previous in person customer service work experience.
•Experience using computers, and the ability to learn new technology/software.
•Excellent keyboarding skills.
•A commitment to providing fantastic customer service.
•Able to work well with others and maintain a positive attitude in high-pressure situations.
•A friendly, outgoing, patient personality.
•You thrive working as part of team, pitching in wherever you're needed most.
•You don't mind working hard, and you like to have fun
About Us RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.
The company's marketplace brands include Ritchie Bros., the world's largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global's portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers' management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the Team We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives. Ritchie Bros.
Job Tags
Full time, Part time, Work experience placement, Worldwide,