The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams. The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Ideal candidates will reside within a 30-mile radius of where the position is based. Company vehicle provided. 5% overnight travel possible and a valid driver’s license is required. Responsibilities include providing remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with customer support agreements. Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, call out issues to the team lead, supervisor and/or manager; log, track, and document all work order activity, and be capable of fully supporting all products within the region. Implement a preventive maintenance program, provide limited multi-functional support for Sales and Implementation teams, and other support activities as applicable. Demonstrate moderate competency and ability to solve hardware and software problems. Provide efficient field services including installations, in-servicing, repair, preventive maintenance, calibration, and sales support. Maintain proper and accurate small parts inventory and follow approved policies and procedures for inventory controls. Provide accurate and timely documentation of field activity, expenses, time distribution and other information. Continue training and self-development to learn products and applications, advance skills, and attend management approved seminars and training sessions to advance to the next level in 2-3 years. Maintain company assets securely and in working order. Possess and maintain understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting. Able to work independently and in a team environment, and escalate issues as needed. Minimum qualifications include 24x7 on-call experience in a customer-facing/field service environment, good mechanical, computer, verbal, written, and time management skills, computer electronics, Windows OS, network experience, ability to work with minimal supervision, valid driver's license, and required immunizations. Weight lifting requirement: minimum 70 pounds. Preferred qualifications include Associate Degree in Healthcare Technology or related field, prior military Bio-Med experience, hospital pharmacy technician or Bio-Med environment experience, Customer Support Certification, and 3-5 years of hardware/software/IT experience. The company prioritizes on-site collaboration with minimum 4 days in-office presence per week for most roles, with different arrangements for remote or field-based positions. Employment may be contingent on COVID-19 vaccination proof. BD is an Equal Opportunity Employer.
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