Field Support Manager Job at Coforge, Westbrook, ME

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  • Coforge
  • Westbrook, ME

Job Description

About the Company

Coforge is a global digital services and solutions provider, that leverages emerging technologies and deep domain expertise to deliver real-world business impact for its clients. A focus on select industries, a deep domain understanding of the underlying processes of those industries and partnerships with leading technology platforms, enables Coforge to be a trusted partner of its clients in their transformation initiatives. Coforge leads with its Product Engineering approach and leverages AI, Cloud, Data, Integration and Automation technologies to transform businesses into intelligent, high growth enterprises.

Required Skillsets:

  • Veterinary industry experience
  • Content creation experience (ie. RISE, Camtasia, Docebo, etc.)
  • Training facilitation experience, both in person and virtual

About the Role

  • Conduct training needs assessments against current and future trainings to deliver optimal results.
  • Identify, design and develop curriculums and learning solutions that meet different learning styles, incorporate adult learning theory and have stated measurable objectives.
  • Conduct and deliver technical, product and/or soft skill training on-site and via e-learning, mobile/tablet and/or other virtual formats.
  • Evaluate participants on set criteria, document feedback and share the evaluation with supervisors and participants.
  • Track and analyze success of programs using methods identified in measurement plan.
  • Recommend and implement creative solutions.
  • Conduct training cost assessments as needed.
  • Develop and maintain knowledge of industry best practices in adult learning, company products and internal systems.
  • Support quality management system/program and other compliance requirements.
  • Lead, coach, motivate, develop and/or directly manage others.

Qualifications

  • Effective communication, presentation and facilitation skills
  • Organized and detail oriented, ability to multi-task
  • Strong motivational skills and self-starter
  • Planning, organizing and execution skills
  • Ability to understand and effectively communicate and teach complex, technical information to a variety of audiences.
  • Ability to work independently and in teams
  • Computer proficiency: advanced Word/Excel/PowerPoint skills
  • Knowledge of adult learning theory
  • Knowledge of IDEXX products and services preferred
  • Veterinary/medical experience preferred
  • Sales and leadership experience a plus
  • For Sales Training: Experience with SalesForce.com preferred
  • For Reference Lab Training: Knowledge of veterinary Good Clinical Practice (vGCP) or Good Laboratory Practice (vGLP) as appropriate; certification as a Medical Technologist (MT), Clinical Laboratory Scientist (CLS), Medical Lab Technologist (MLT), or equivalent military, technical school, or veterinary technician program completion certificate preferred
  • For Instructional Design: Experience with utilization of authoring tools (i.e. Articulate, Camtasia, Captivate, other); experience with LMS/LCMS authoring technologies
  • You meet the physical requirements that go with working as a Trainer – Extensive sitting, phone and computer use. May be required to lift, move and carry up to 50 pounds. Extended hours may be required.

Job Tags

Remote job,

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