Job Description

Senior Client Manager

The Senior Client Manager is responsible for managing a client book of business for existing and new global health accounts. These clients are typically large, complex in nature with multiple Cigna Healthcare relationships across product lines and borders. Responsible for renewing global health element of the account, selling new business to existing accounts, and converting accounts to a higher level of products/services. Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe, collaborating with internal Cigna Healthcare partners. This role is Incentive Compensation eligible.

Responsibilities:

• Client and customer facing responsibility for day to day support of client needs as well as strategic interface for key client decision makers and their consultants / brokers.
• Provide consultative pro-active information/recommendations with clients on an on-going basis.
• Manage a block of business of approximately 25-35 accounts and average premium of $25m+ in premium.
• Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.
• Manage renewals for existing block of business.
• Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.
• Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.
• Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service related matters.
• Thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes.
• Utilize organization's sales information systems and document in Sales Force.

Competencies:

• Business Acumen
• Cross-Cultural
• Agility Managing and Measuring Work Conflict
• Management Motivating Others

The ideal candidate will possess the following skills:

• Bachelor's degree preferred or equivalent work experience.
• Previous global health/benefits experience preferred.
• Familiar with multiple software and system-based applications such as Salesforce, Microsoft Office database and spreadsheets (Excel, Access, sales tracking systems).
• Requires strong written and verbal communication skills.
• Excellent presentation skills.
• Ability to effectively manage productive meetings
• Client and customer focused with the ability to be a team player with the client management organization and matrix partners.
• Requires strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction.
• State required Life, Accident and Health Licensure or ability to obtain required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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