The role of the Shift Lead is to perform the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff in guiding the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff (COS) to ensure effective communication with all clients and internal stakeholders and colleagues. The right person for this job takes great enjoyment in assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to the most pets and clients. Responsibilities include following Banfield protocols and practices, focusing the team to achieve practice priorities while building culture and brand, day-to-day supervision of the team when called upon, ensuring quality medical care, exceptional client service, associate engagement and maximum productivity. The Shift Lead helps create an environment where a team can deliver quality, efficient and effective veterinary care to pets and fosters an environment that engages associates, where associates do their best and feel good about being a member of the team. They provide professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, including client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolve client issues. The role also involves assisting in effectively scheduling associates to meet client needs, proactively planning time off and CE scheduling, ensuring compliance with all practice policies and procedures, and ensuring adherence to Banfield dress and grooming guidelines. Candidates must believe preventive care is the best and only way to achieve a long and healthy life for each pet, embrace and thrive on providing exceptional client and pet experiences, be available to work weekend and evening shifts, be comfortable working in an environment with loud noise and strong smells, be 18 years of age or older, and have a minimum of two years of veterinary hospital experience. Banfield is a drug-free, smoke-free, equal opportunity employer.
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