We are seeking a Title Clerk with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 2 years of experience in vehicle title processing and a strong customer-first mindset. You will handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses. Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance. Process vehicle titles from multiple states, meticulously checking for accuracy and marketability. Must-Have's: 2+ years of experience in vehicle title processing. Proven track record of handling title-related responsibilities. Strong communication skills, both written and verbal. Nice to Have's: Experience in resolving title issues by contacting relevant agencies, customers, or lienholders. Experience in automotive-related customer service roles. Experience in sending titles to buying dealers. Experience in troubleshooting and resolving end-user issues.
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